Office Policies for FM Medical of St Augustine

Family Physician Office Hours & After Hours Policy

Our patient appointment hours are Monday through Friday, 9:00am � 6:00pm. We are closed for lunch from noon � 1:00pm. You can reach our answering machine after hours by calling our main line at 904-823-8838. In case of an emergency, please call 911.

Prescription Refills

Please have your pharmacy fax the refill request to FM Medical at 904-823-9394.

Same Day Medical Appointments

We will make every effort to schedule acute illness patients with our family physician within 24-48 hours. We will make every effort try to accommodate our patients and get them seem by our family physician. Dr. Michaels M.D. will see patients with acute illnesses as soon as possible.

Late Appointment Arrival

Please call ahead if you are running late. We will try to accommodate you; however in some circumstances we may have to reschedule your appointment.

Cancellation Policy

We would appreciate 24 hour notice if you need to cancel your appointment.

Form Completion

We charge a modest fee for form completion and can usually get these completed for you within 3-5 business days. There are no fees for back to work/school notes and one page forms completed during the course of your office visit.

Payment Policy

Patients with Insurance � Our office contracts with many insurance companies and plans. Your insurance company provides you with proof of insurance, which must be presented for all services provided. If proof of insurance is not presented, or if your declared PCP is not affiliated with FM Medical, your account will be considered a cash account with full payment expected at time of service.

If we are contracted as family medicine preferred providers with your health plan, we will bill your insurance company directly. If we are not contracted providers with your insurance company, we expect payment in full at the time of service. We will be happy to provide you with the information you need to bill your insurance company for any eligible reimbursement.