FM Patients’ Rights2023-10-31T21:20:11+00:00

Urgent Care St. Augustine Florida

Patients’ Rights

The following list of rights and responsibilities of Urgent Care St. Augustine and does not presume to be all-inclusive, but is intended to show our concern for you and to emphasize the need for observance of these rights and responsibilities.

As Urgent Care St. Augustine a patient you have the right to . . .

  • Considerate and respectful care provided in a safe environment, free from all forms of abuse, harassment or discrimination.
  • Participate in the development and implementation of your plan of care and actively participate in decisions regarding your medical care. To the extent permitted by law, this includes the right to request and/or refuse treatment.
  • Be well informed about your illness, possible treatments, and likely outcomes of care (including unanticipated outcomes) and to discuss this information with your doctor. In an emergency, when you lack decision-making capacity and the need for treatment is urgent, the information is made available to another person on your behalf.
  • Have an advance directive (such as health care proxy, organ donation or living will) and the expectation that FM Medical Center will honor the intent of the directive to the extent permitted by law and hospital policy.
  • Upon your request, have a family member, chosen representative and/or your own physician notified promptly of your admission to the hospital. You can access people outside the hospital by means of visitors and by verbal or written communication.

At Urgent Care St. Augustine Expect effective pain management to include the following:

  • Express your pain and have that expression accepted and respected as the most reliable indicator of pain.
  • Have your pain assessed by Urgent Care St. Augustine systematically and thoroughly.
  • Have your pain managed according to the most currently accepted methods.
  • Receive a prompt response to unrelieved pain.
  • Be informed and involved in all decisions regarding all aspects of your pain care.
  • Not undergo any procedure unless you or your legally authorized representative gives voluntary, competent and understanding consent.
  • Remain free from seclusion or restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
  • Expect that those providing care will protect your privacy and support your personal dignity.
  • Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
  • Have access upon request to pastoral/spiritual services.
  • Expect that with us at Urgent Care St. Augustine treatment records are confidential unless you have given permission. To release information or any reporting is required to be permitted by law. When the hospital releases your records to others, such as insurers, it emphasizes that the records are confidential.
  • Review your own medical record and to have the information explained within a reasonable amount of time, except when restricted by law.
  • Expect that Urgent Care St. Augustine will make a reasonable response (to the best of its ability) to a patient’s request for medically indicated care. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits and alternatives. You will not be transferred until the other institution agrees to accept.
  • Leave the hospital even against the advice of your Urgent Care St. Augustine physician.
  • Know the name of the Urgent Care St. Augustine physician who has primary responsibility for coordinating your care and if Urgent Care St. Augustine has relationships with outside parties that may influence your treatment and care.
  • Be told of alternatives when hospital care at Urgent Care St. Augustine is no longer appropriate.
  • Be informed by your Urgent Care St. Augustine physician of the continuing healthcare requirements following your discharge from the hospital.
  • Know about hospital rules that affect your treatment and about hospital charges and payment methods.
  • An itemized and detailed explanation of your complete hospital bill, regardless of the source of payment for your care.
  • Communicate concerns/grievances regarding your care to a patient representative.
  • Receive answers to ethical questions that may arise in the course of your care or access the Ethics Committee.
  • Receive assistance in accessing protective services.
  • Access to an interpreter or translator if necessary.
  • Expect that medical information disclosed about you and your rights and our Urgent Care St. Augustine obligations regarding the use and disclosure of your medical information is done in accordance with our Urgent Care St. Augustine Notice of Privacy Practices.
  • Access, request amendment to and receive an accounting of disclosures regarding his/her own health information as permitted under applicable law.

Patients’ Responsibilities

To ensure the medical center’s ability to provide you with the best care possible, we ask that you accept the responsibility to: Provide accurate and complete information regarding your identity, medical history, hospitalizations, medications, dietary supplements (herbal and other nutritional supplements), and current health concerns. Report any changes in health to care providers.

  • Follow treatment plans recommended by physicians and other health care providers working under the attending physician’s direction. Let care providers know immediately if you need clarification or do not understand your plan of care or the health instructions you are given.
  • Participate and collaborate in your treatment and in planning for post-hospital care.
  • Be part of the pain management team. If you are receiving pain medications, ask your medical team about pain management options. Use pain medication as prescribed and provide feedback if certain methods are not working well for you.
  • Be considerate and respectful of other patients and medical center personnel. Do what you can to help control noise, and ensure that your visitors are considerate as well. Be respectful of medical center property.
  • Follow medical center rules and regulations, including those that prohibit offensive, threatening, and/or abusive language or behavior, and the use of tobacco, alcohol, or illicit drugs or substances. Help ensure that your visitors are aware of and follow these rules.
  • Provide the medical center with a copy of any advance directive or health care proxy designation you have prepared.
  • Provide accurate and complete financial information and work with the medical center to ensure that financial obligations related to your care are met. Notify the medical center promptly if there is a hardship so that we may assist you as needed.
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